Phillips 66 & You – Together we can fuel the future

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Phillips 66 has been operating in the UK for over 65 years and we are as excited about our future as we are proud of our past. We are committed to improving lives, and that is our promise to our employees and communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together.

Our company is built on values of safety, honour and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Our employees are the heart of our success, and there is a reason why we continue to attract great talent and it’s not just the excellent benefits package, or the opportunities for personal growth, it’s also the caring and committed culture of the organisation that makes everyone feel like they can bring their authentic self to work and be truly part of our team.

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Job Description

In the Hardware End User Support position, you will be accountable for providing on-site desk side support to the Humber Refinery and associated satellite sites. This position will receive functional guidance through the End User Computing Network (EUCN).

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Core Responsibilities

• Provide reliable and efficient end user support for personal computing environments and critical business applications

• Building and maintaining relationships with the business

• Optimize IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices

• Perform builds, delivery, installation and repair of computing equipment

• Provide support for communication tools including fixed and mobile telephones, Webex and Teams

• Work with IT Business Partners, external vendors and other internal teams to ensure services meet customer needs

• Day-to-day support of IT hardware and applications

• Work in varied locations contained at Humber covering both office and refinery process environments.

• Being available to perform tasks outside normal business hours and at weekends as well as being on call when required

• Create and maintain systems and network documentation

• Opportunities to lead minor IT projects

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Behavioural Competencies

• Strong interpersonal skills

• Ability to work independently and as part of a global team

• Strong customer focus skills and pro-active attitude

• Ability to adapt to new technologies

• Ability to analyse situations and options effectively

• Focus on commitments and delivering results

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Education Requirements/Key Skills

• Technical experience/ knowledge of Windows operating system, Microsoft office products, Thin Client/Citrix environment.

• UK Driving license.

• Experience using Microsoft Active Directory

• Strong oral and written communication skills

• Effective time management and work prioritisation skills  

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Providing Energy. Improving Lives.

The Humber Refinery is playing its part of the UK’s decarbonisation efforts.

As a part of the UK Government’s net zero ambition, the Humber Refinery is on a journey to become the Refinery of the Future. With proposed plans for a number of projects including to implement a first-of-a-kind FCC carbon capture project, the Humber Refinery is part of Humber Zero, a world-scale concept to reduce UK industry carbon emissions, saving up to 8 million tonnes of CO2 by 2030 from the Immingham industrial area.

On top of this, the Humber Refinery is the UK’s only refiner producing Sustainable Aviation Fuel at scale. It is also the only European facility producing battery anode coke, which forms a critical component for lithium-ion batteries used in electrical vehicles and in consumer electronics. Our current production of battery anode coke is equivalent to placing 1.3 million EVs on the road every year, and we are developing multiple projects to expand this capability.

We are on an exciting journey, are you ready to join us?

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

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To be considered:

In order to be considered for this position you must complete the entire application process, which includes answering all pre-screening questions on or before the requisition closing date of 25th February 2026.

Interviews are planned to take place 2nd - 5th March.

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Phillips 66 is an Equal Opportunity Employer

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